How our AI receptionists work

Last updated November 2026

They always say they're AI

Every receptionist we build says it's an AI assistant right after its name, at the start of every call. If a caller asks, it says so again.

What they do

• Answer common questions from facts the business gave us.
• Take booking requests and the caller's contact details, and read them back to confirm.
• Pass every request to a person at the business, who confirms the booking, price and date.

What they never do

• Take card numbers or payment details.
• Promise a final price, date or result on their own.
• Pretend to be a person.

Recording and transcripts

Calls are transcribed and may be recorded so the business can follow up and so we can improve the receptionist. See our privacy page for details.

The demos on this site

Pixel Pier Arcade, Northside Heating & Air, Hudson Motors and Greenpoint Table Catering are fictional businesses we made up to show how the receptionists work. Allie is Gloop Lab's own front desk.